Complaints Policy

Our Commitment

British Friends of Migdal Ohr aims to operate with transparency, integrity, and accountability. We
welcome feedback and take all complaints seriously as an opportunity to improve our work.
What Is a Complaint?
A complaint may relate to:
• Fundraising activities
• Communication with supporters
• Events or campaigns
• The conduct of staff, volunteers, or representatives
• Any aspect of our operations

How to Make a Complaint

Complaints can be submitted by email or in writing.
Email: contact@migdalohr.org.uk
Please include:
• Your name and contact details
• Details of the complaint
• Any relevant information or supporting documentation

Our Process

We aim to:
• Acknowledge complaints within five working days
• Investigate the matter promptly
• Provide a full response within 2twentyworking days
If further time is required, we will inform you.

Escalation

If you are not satisfied with our response, you may refer your complaint to the Fundraising Regulator if
the complaint relates to fundraising activity.